Probus Insurance Broker serves as a one-point solution for all insurance needs. Established in 2002, it has tie-ups with almost all the marquee insurance companies. Rakesh Goel, Director at Probus Insurance Broker, has been in the field of financial services since 1996. He has excelled in the fields of general and life insurance distribution, channel management and relationship management. His previous experiences include working in Bausch and Lomb (India), World Index Investment, International Foreign Currency Market & Gogia Capital.
Raghnall Insurance Brokers serves large commercial, MSMEs, start-ups and individual clients with data-driven risk solutions and advisory services. Bhakti Dama, Senior Vice President, Products at Raghnall Insurance Broking & Risk Management, is an insurance professional building tech, led by product innovation and driving digital business. She has earlier work in HDFC ERGO General Insurance.
Mehul Dani: What is the overall approach to personalization of claims at your company?
Rakesh Goel: At Probus, we tailor the insurance claims handling to the individual needs and circumstances of each policyholder to enhance customer satisfaction and improve the efficiency and effectiveness of the claims process. This can involve providing personalized communication and customer service.
Denne historien er fra June 2023-utgaven av Banking Frontiers.
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Denne historien er fra June 2023-utgaven av Banking Frontiers.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent? Logg på
Swedbank leverages data to the hilt
Sweden's Swedbank takes innovation to a different level by collaborating with other competing banks:
Digitization is for customer satisfaction, says Argenta Bank
Belgium's Argenta Bank has designed its digitization efforts to enhance customer experience:
Speed, Safety, Compliance
Brijesh Samantaray, Co-founder, Propelld shares the current trends in the education loans how the company is leveraging technology:
Unique methods in fraud perpetration
When we look at some of the very serious frauds that had taken place in the financial realm, it is evident that the perpetrators are somewhat ingenious:
NBFCs: Elevating Organizational IQ
What is more important than hiring smart people is raising organizational IQ. This topic was discussed in depth in a panel discussion at NBFC's Tomorrow conclave organized by Banking Frontiers. Edited excerpts:
Trustful Transformation
Transformation is no longer only about growth & efficiency. It involves aspects like compliance, security and explainability that are impacting NBFCs. These issues are explored in this panel at NBFC's Tomorrow:
CEO Panel: Connecting Traditional Wisdom with Modern Intelligence
Banking Frontiers organized its annual NBFC Conclave titled NBFC's Tomorrow in August 2024 at Mumbai. Highlights of the first panel discussion:
NBFCs EXPERIENTIAL EVOLUTION, TRUSTWORTHY TRANSFORMATION
Banking Frontiers organized NBFC's Tomorrow, its annual NBFC Conclave, in Mumbai on August 21. The program comprised panel discussions on 5 upcoming opportunities for the NBFC sector, along with presentations, fireside chats and a keynote address. Edited excerpts from the conclave:
Smart ATMs - an indication of a resurgence
Smart ATMs can be the future way of how one may be interacting with a bank and doing transactions:
Personalization scores with HNWI & YP
Ghulam Haidar Rasooli, Chief Financial Officer at Afghanistan based Ghazanfar Bank, reveals the impact of personalization and future roadmap: