GUESTS
Aveek Chaudhari, Head - New Digital Initiatives, HDFC Bank
Deepak Joshi, Sr VP, Head Operations & Technology, Motilal Oswal Wealth Management
Vinod Nair, Head - IT & Digital, HDFC Ergo General Insurance
Gaurav Pathak, Head - Technology, EbixCash
Vincent Zuzarte, Head - Applications, Stock Holding Corporation of India
Deepak Saluja, Head - Marketing, ICICI Securities
Amarnath, Head - Corporate Cards, Bob Financial Solutions
Dr. Rajendran N, Chief Digital Officer, Multi Commodity Exchange of India
Deepak Bhatia, GM-IT, Exim Bank Saurabh Chandre, Head - CX, Tata Communications
Anurag Mathur, Head Banking & Financial Vertical, Tata Communications
Manoj Agrawal, Group Editor, Banking Frontier (Moderator)
Manoj: What are the contours of today's customer-centric omnichannel solution to have a unified customer experience?
Deepak Saluja: Pandemic ensured that digital has to be adopted by everyone. In the process, attention is given more to CX so that pain points are removed. Tools and enablers track the customer journey and trigger an alert whenever there is friction. Dedicated technology teams are working to find a solution. In an omnichannel experience, the efficacy of the channel is important and also the experience at the touch point is important. Customer buying has also evolved and become more convoluted. So the brand must be present at every touch point.
Denne historien er fra February 2023-utgaven av Banking Frontiers.
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Denne historien er fra February 2023-utgaven av Banking Frontiers.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent? Logg på
Swedbank leverages data to the hilt
Sweden's Swedbank takes innovation to a different level by collaborating with other competing banks:
Digitization is for customer satisfaction, says Argenta Bank
Belgium's Argenta Bank has designed its digitization efforts to enhance customer experience:
Speed, Safety, Compliance
Brijesh Samantaray, Co-founder, Propelld shares the current trends in the education loans how the company is leveraging technology:
Unique methods in fraud perpetration
When we look at some of the very serious frauds that had taken place in the financial realm, it is evident that the perpetrators are somewhat ingenious:
NBFCs: Elevating Organizational IQ
What is more important than hiring smart people is raising organizational IQ. This topic was discussed in depth in a panel discussion at NBFC's Tomorrow conclave organized by Banking Frontiers. Edited excerpts:
Trustful Transformation
Transformation is no longer only about growth & efficiency. It involves aspects like compliance, security and explainability that are impacting NBFCs. These issues are explored in this panel at NBFC's Tomorrow:
CEO Panel: Connecting Traditional Wisdom with Modern Intelligence
Banking Frontiers organized its annual NBFC Conclave titled NBFC's Tomorrow in August 2024 at Mumbai. Highlights of the first panel discussion:
NBFCs EXPERIENTIAL EVOLUTION, TRUSTWORTHY TRANSFORMATION
Banking Frontiers organized NBFC's Tomorrow, its annual NBFC Conclave, in Mumbai on August 21. The program comprised panel discussions on 5 upcoming opportunities for the NBFC sector, along with presentations, fireside chats and a keynote address. Edited excerpts from the conclave:
Smart ATMs - an indication of a resurgence
Smart ATMs can be the future way of how one may be interacting with a bank and doing transactions:
Personalization scores with HNWI & YP
Ghulam Haidar Rasooli, Chief Financial Officer at Afghanistan based Ghazanfar Bank, reveals the impact of personalization and future roadmap: