Subhasis Ghosh reveals that Kotak Life was able to achieve more than 30% of its new businesses through cross-sell
Kotak Mahindra Life Insurance, a owned subsidiary of Kotak Mahindra Bank, is one of the fastest growing insurance companies in India with 289 branches across 148 cities. It has covered more than 45 million active lives as on 31 March 2023. Subhasis Ghosh, Joint President Head, Institutional Business, Marketing Alliances at Kotak Mahindra Life, has worked in diverse areas such as retail assets and liabilities, corporate finance, treasury and life insurance. He was part of the founding team that set up Kotak Life in 2001.
CX DRIVES REDESIGN
Kotak Life endeavors to adopt a mindset, whereby consumers are empowered enough to decide and buy better insurance for themselves and their families. Customers seek ease and immediacy in every step of their insurance journey from the time they receive a quote to the final reimbursement. Ghosh explains: Our digital redesign process comes with a relentless focus on bringing about a customer-centric value-driven approach. We have adopted a strategic approach to respond to their needs and guarantee improved satisfaction by chalking out customer persona-based digital journeys. From boosting the speed of processes to seamlessness of services our digital tools are designed to offer our policyholders the instant gratification they are looking for.”
UPGRADING TECH STACK
Denne historien er fra August 2023-utgaven av Banking Frontiers.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent ? Logg på
Denne historien er fra August 2023-utgaven av Banking Frontiers.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent? Logg på
Swedbank leverages data to the hilt
Sweden's Swedbank takes innovation to a different level by collaborating with other competing banks:
Digitization is for customer satisfaction, says Argenta Bank
Belgium's Argenta Bank has designed its digitization efforts to enhance customer experience:
Speed, Safety, Compliance
Brijesh Samantaray, Co-founder, Propelld shares the current trends in the education loans how the company is leveraging technology:
Unique methods in fraud perpetration
When we look at some of the very serious frauds that had taken place in the financial realm, it is evident that the perpetrators are somewhat ingenious:
NBFCs: Elevating Organizational IQ
What is more important than hiring smart people is raising organizational IQ. This topic was discussed in depth in a panel discussion at NBFC's Tomorrow conclave organized by Banking Frontiers. Edited excerpts:
Trustful Transformation
Transformation is no longer only about growth & efficiency. It involves aspects like compliance, security and explainability that are impacting NBFCs. These issues are explored in this panel at NBFC's Tomorrow:
CEO Panel: Connecting Traditional Wisdom with Modern Intelligence
Banking Frontiers organized its annual NBFC Conclave titled NBFC's Tomorrow in August 2024 at Mumbai. Highlights of the first panel discussion:
NBFCs EXPERIENTIAL EVOLUTION, TRUSTWORTHY TRANSFORMATION
Banking Frontiers organized NBFC's Tomorrow, its annual NBFC Conclave, in Mumbai on August 21. The program comprised panel discussions on 5 upcoming opportunities for the NBFC sector, along with presentations, fireside chats and a keynote address. Edited excerpts from the conclave:
Smart ATMs - an indication of a resurgence
Smart ATMs can be the future way of how one may be interacting with a bank and doing transactions:
Personalization scores with HNWI & YP
Ghulam Haidar Rasooli, Chief Financial Officer at Afghanistan based Ghazanfar Bank, reveals the impact of personalization and future roadmap: