Manoj Agrawal: Give examples of contributions made by Zopper’s assurance team in helping improve customer satisfaction.
Bhushan Sheth: C-Sat is a parameter that we track extensively. Customer expectations are very high w.r.t turnaround time in this industry. Nobody will be okay with giving their phone for repair and staying away from it for more than 24-36 hours. Real test is to pick up, repair and drop within 12 hours: that’s the challenge and expectation. We have our happy calling team to ensure sales follow up, also helping eliminate mis-selling.
Give examples of how Zopper is converting customer insights into product innovation.
Denne historien er fra November 2024-utgaven av Banking Frontiers.
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Denne historien er fra November 2024-utgaven av Banking Frontiers.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent? Logg på
It's a bank and a brokerage - FinecoBank
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The bank is had opted for cloud to offer better service to its customers:
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Automated, Adaptive, Al-enabled Architecture is a must
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Even as AI is finding its place in the cyber security domain, an entirely new frontier of ethical challenges awaits.
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Bangladesh Finance, established in 1999, is a leading financial institution in Bangladesh.
Fino sparkles with technology & brand upshift
Fino Payments Bank started operations in June 2017, providing banking services to mass market customers, who are largely rural-based.
Savington Upshifts: 48% Faster, Churn down 31%
Savington International Insurance Brokers LLC, founded in 2006 by Dev Maitra, is a prominent insurance provider in the UAE.
Zoroastrian Bank: Multiple awards for being the Best
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