Saudi Arabia's Al Rajhi Bank took the pandemic as a challenge and completed a digitization journey that it had started earlier. As the pandemic struck, customers were looking for end-to-end digital solutions that not only provided efficient accessibility, but also helped them better manage financial transactions in an increasingly cashless society. The bank started 2021 focusing on shifting its digital value proposition from execution to action and insights, and providing the best customer experience.
KEY ACHIEVEMENTS
The bank has, in the background of disruptions caused by the pandemic, brought transformational changes in its operations and customer offerings supported by a digital infrastructure and a flexible workforce. It has highlighted some of the key achievements as:
◆ 9.7 million active digital banking customers
◆ An aggressive 145% yoy growth in digital onboarding with 90% of all retail customer accounts opened during the year opened via digital channels
◆ Payroll solutions for e-business customers
◆ A high performing, rapidly evolving mobile ecosystem with both the best rated retail and business banking mobile apps in the Kingdom
◆ Delivery and roll out of end-to-end digitized mortgage and auto lease financing solutions
◆ A 275% increase in assets powered by digitized personal finance products
Denne historien er fra January 2023-utgaven av Banking Frontiers.
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Denne historien er fra January 2023-utgaven av Banking Frontiers.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent? Logg på
Swedbank leverages data to the hilt
Sweden's Swedbank takes innovation to a different level by collaborating with other competing banks:
Digitization is for customer satisfaction, says Argenta Bank
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Speed, Safety, Compliance
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Unique methods in fraud perpetration
When we look at some of the very serious frauds that had taken place in the financial realm, it is evident that the perpetrators are somewhat ingenious:
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What is more important than hiring smart people is raising organizational IQ. This topic was discussed in depth in a panel discussion at NBFC's Tomorrow conclave organized by Banking Frontiers. Edited excerpts:
Trustful Transformation
Transformation is no longer only about growth & efficiency. It involves aspects like compliance, security and explainability that are impacting NBFCs. These issues are explored in this panel at NBFC's Tomorrow:
CEO Panel: Connecting Traditional Wisdom with Modern Intelligence
Banking Frontiers organized its annual NBFC Conclave titled NBFC's Tomorrow in August 2024 at Mumbai. Highlights of the first panel discussion:
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Banking Frontiers organized NBFC's Tomorrow, its annual NBFC Conclave, in Mumbai on August 21. The program comprised panel discussions on 5 upcoming opportunities for the NBFC sector, along with presentations, fireside chats and a keynote address. Edited excerpts from the conclave:
Smart ATMs - an indication of a resurgence
Smart ATMs can be the future way of how one may be interacting with a bank and doing transactions:
Personalization scores with HNWI & YP
Ghulam Haidar Rasooli, Chief Financial Officer at Afghanistan based Ghazanfar Bank, reveals the impact of personalization and future roadmap:
