"Focus on the challenge of each customer"
Business Today India|December 08, 2024
SHASHANK KUMAR MD & CO-FOUNDER I RAZORPAY Razorpay is India's first full-stack financial solutions company
"Focus on the challenge of each customer"

What was the problem you were grappling with?

In the initial days of founding Razorpay, my Co-founder (Harshil Mathur) and I developed a digital fee payment system for schools. For months, we pitched the idea, only to face repeated rejections. Only one school agreed to try our product, which was deeply discouraging. We lacked a business network. The rejections tested our resolve and confidence.

Whom did you approach for advice and why?

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