The hotel industry is fraught with competition, and therefore, keeping the rooms, and the entire hotel clean is necessary to attract guests. This vital task is attended to by the housekeeping department. So crucial is this department that it can actually make or break the reputation of a hotel.
Without even interacting with the guests directly, they play a very important role in enhancing guest experience and ensuring their repeat visits, thereby helping in revenue generation. Moreover, the housekeeping staff today plays a role in increasing the style quotient of the hotel and also in ensuring security of the guests and the staff. So the housekeeping department is not just a basic necessity but a crucial player that can help a property stand out in the crowded market of the hospitality industry.
The department is primarily responsible for the cleanliness, maintenance and aesthetic upkeep of the hotel and takes pride in keeping the hotel clean and comfortable so as to create a 'home away from home'. Housekeeping department also takes care of laundry, pest control and horticulture. They now are more than a department that takes care of cleanliness and maintenance but they are the one who style the hotel to present the brand in the right way. So housekeeping may be defined as the provision of a clean, comfortable, aesthetic and safe environment.
New Trends in Housekeeping
With technological advance and increasing importance of hygiene, the role of housekeeping has evolved over the years. Increased automation, entry of new specialized agencies for various jobs like glass cleaning, façade cleaning, pest control, sanitization, etc are the new trends in housekeeping.
Denne historien er fra September-October 2023-utgaven av Hotel Business Review.
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Denne historien er fra September-October 2023-utgaven av Hotel Business Review.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
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"Leadership is not a License to do Less, it is a Responsibility to do More"
Amit Kumar Sharma is a seasoned hotelier with a career spanning 23 years. A graduate from IHM Lucknow, he began his career with Grand Hyatt, Delhi as a pre-opening team member from where he developed deep interest into the fast-paced career of Food & Beverage operations & management.
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IHE 2024
Concludes With Setting Higher Goals
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The work of the housekeeping department of any hotel or motel is the most unseen, but the most needed in many ways.
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Success of a hotel depends on the manpower. Staff, from the receptionist, who is the first step of the guest towards his hospitality during the stay, to the attendant who handles his luggage during his departure, help in the guest being attracted by the property and compelling him to stay at the same hotel on his future trips to the destination. The employees, it may be said, are the backbone or the mainstay for a hotel's success.
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The trend of wedding ceremonies and receptions being conducted in hotels has been increasing over the years. The eat, drink and be married” now has a tag attached to it, which is in hotels”. The result is that not only destination weddings but wedding, in general, are contributing to the hotel’s revenue in a great measure. The saying Marriages are made in heaven” now has an attached segment But expenses are borne onearth”. Hotels and resorts have been proving an attractive venue as compared to the other sites, like halls, for people of all categories. Ashok Malkani takes a look at the facilities and other plus points offered by hotels.
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