Here we talk to hospitality stalwarts as they share their winning strategies they consider fruitful to keep the customers happy and patronize the hotel. As the hotel industry is a vibrant and dynamic sector that is constantly evolving, 'Attracting and Retaining of the Guests' becomes imperative as the ultimate aim.
"Special discounts and deals can attract guests for a onetime visit, but for a long-term relationship, it is essential to create value-based propositions and unique experiences such as Yoga classes, Ayurvedic therapies, curated experiential food festivals." - Shuvendu Banerjee, General Manager, Crowne Plaza New Delhi Okhla
Loyalty is Royalty
Shuvendu Banerjee, General Manager, Crowne Plaza New Delhi Okhla
Guest loyalty is always at the forefront at Crowne Plaza New Delhi Okhla as it helps foster an environment that allows sustainable growth. Repeat guests not only benefit the hotel with boosted occupancy and revenues but also allow hotel team members to develop relationships with the guests. This helps team members better anticipate guest needs and can set a hotel up for an enhanced guest experience. Trends say that average order value of a repeat guest is higher than a first-time visitor.
Our hotel is a part of IHG Group and our re-imagined 'IHG One Rewards' program connects members to IHG Hotels and Resort's growing portfolio to 17 brands and 60,000+ hotels across the world. Revolving truly around its guests, the program offers them richer benefits, more ways to earn, newly enhanced credit cards, all powered by leading technology on an easy-to-use mobile app.
Denne historien er fra July - August 2023-utgaven av Hotel Business Review.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
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Denne historien er fra July - August 2023-utgaven av Hotel Business Review.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent? Logg på
"Leadership is not a License to do Less, it is a Responsibility to do More"
Amit Kumar Sharma is a seasoned hotelier with a career spanning 23 years. A graduate from IHM Lucknow, he began his career with Grand Hyatt, Delhi as a pre-opening team member from where he developed deep interest into the fast-paced career of Food & Beverage operations & management.
Small Luxury Hotels Partner with The MRS Group Of Hotels
Small Luxury Hotels of the World (SLH) announced its expansion into the Indian subcontinent through a strategic partnership with The MRS Group of Hotels.
Housekeeping in Hotel Public Spaces
The work of the housekeeping department of any hotel or motel is the most unseen, but the most needed in many ways.
Training & Retaining Workforce for Hotel's Success
Success of a hotel depends on the manpower. Staff, from the receptionist, who is the first step of the guest towards his hospitality during the stay, to the attendant who handles his luggage during his departure, help in the guest being attracted by the property and compelling him to stay at the same hotel on his future trips to the destination. The employees, it may be said, are the backbone or the mainstay for a hotel's success.
Weddings: Increasing Hotel Revenue
The trend of wedding ceremonies and receptions being conducted in hotels has been increasing over the years. The eat, drink and be married” now has a tag attached to it, which is in hotels”. The result is that not only destination weddings but wedding, in general, are contributing to the hotel’s revenue in a great measure. The saying Marriages are made in heaven” now has an attached segment But expenses are borne onearth”. Hotels and resorts have been proving an attractive venue as compared to the other sites, like halls, for people of all categories. Ashok Malkani takes a look at the facilities and other plus points offered by hotels.
Heritage Hotels Heirlooms of Indian Tourism
A trip to the past in the modern world has a timeless appeal for travellers who are keen to immerse themselves in the cultural history of the destination by staying at a historic hotel itself.
A Tranquil Paradise! Radisson Hotel Jass Khajuraho
Sprawling in six acres in the midst of the vast open countryside with gentle undulating landscape and clean, fresh unpolluted air, Radisson Hotel Jass Khajuraho is a perfect union of classic design with subtle elegance.
Abrogating Attrition
One constant problem that has been incessantly proving a bothersome malady for the hospitality industry is the shortage and retention of skilled manpower, as this makes or mars the future of the property. Possessing innovative and problem-solving capabilities the workforce can add to the success of the hotel. Skills like patience, multitasking, positivity are a few of abilities which attribute to the success of the hotel as it helps in the hotel being able to provide excellent customer service in all circumstances. But shortage of skilled manpower has been a constant problem of the industry. Ashok Malkani delves on several aspects of the shortage and retention of employees.
Women as Impactful Leaders in Hospitality!
The dynamic hospitality industry stands as a shining example of gender equality as more and more women are leading from the front in key positions.
Does hospitality industry have...Gender Equity?
Hospitality industry has been considered as one of the forerunners in growth in India's service sector. Though the hotel industry is an appealing one, with diverse workforce, women have, historically, been underrepresented.
