Ayon Bhattacharya, Vice President, West India, The Orchid Hotels & Resorts
Take us through your journey as the GM of Orchid Pune and VP, West India.
In December 2017, I assumed the leadership of one of Kamat Khandan's biggest assets in Pune. At the time, the property was striving to establish its position in the competitive Pune hospitality landscape and was in the midst of transitioning to new technology, processes, and business outlooks.
Initially, I took a step back to analyze the gaps and assess the potential of the property, which was located in a strategic location and boasted the largest MICE facility catering to corporate, transient, MICE, and social segments. Through well-defined roadmaps and strategies tailored to each business segment, we experienced sizeable growth and took advantage of the increasing demand for commercial and business facilities in Baner and Balewadi.
However, our journey remains ongoing, and we must remain adaptable to evolving customer needs to continue making an impact in Pune. Last year, I was promoted to VP of West India, tasked with driving the growth and culture of the region's existing hotels and expanding our portfolio in West India through various transaction modules.
How is the Orchid Group unique in the hospitality space?
Orchid Group is setting a new benchmark in the hospitality industry with its exceptional eco-friendly practices and sustainable growth approach. Our company's mission is to prioritize our people and the environment over profit. Each of our hotels has been performing exceptionally well in their respective markets and segments.
Denne historien er fra May - June 2023-utgaven av Hotel Business Review.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent ? Logg på
Denne historien er fra May - June 2023-utgaven av Hotel Business Review.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent? Logg på
"Leadership is not a License to do Less, it is a Responsibility to do More"
Amit Kumar Sharma is a seasoned hotelier with a career spanning 23 years. A graduate from IHM Lucknow, he began his career with Grand Hyatt, Delhi as a pre-opening team member from where he developed deep interest into the fast-paced career of Food & Beverage operations & management.
Small Luxury Hotels Partner with The MRS Group Of Hotels
Small Luxury Hotels of the World (SLH) announced its expansion into the Indian subcontinent through a strategic partnership with The MRS Group of Hotels.
Housekeeping in Hotel Public Spaces
The work of the housekeeping department of any hotel or motel is the most unseen, but the most needed in many ways.
Training & Retaining Workforce for Hotel's Success
Success of a hotel depends on the manpower. Staff, from the receptionist, who is the first step of the guest towards his hospitality during the stay, to the attendant who handles his luggage during his departure, help in the guest being attracted by the property and compelling him to stay at the same hotel on his future trips to the destination. The employees, it may be said, are the backbone or the mainstay for a hotel's success.
Weddings: Increasing Hotel Revenue
The trend of wedding ceremonies and receptions being conducted in hotels has been increasing over the years. The eat, drink and be married” now has a tag attached to it, which is in hotels”. The result is that not only destination weddings but wedding, in general, are contributing to the hotel’s revenue in a great measure. The saying Marriages are made in heaven” now has an attached segment But expenses are borne onearth”. Hotels and resorts have been proving an attractive venue as compared to the other sites, like halls, for people of all categories. Ashok Malkani takes a look at the facilities and other plus points offered by hotels.
Heritage Hotels Heirlooms of Indian Tourism
A trip to the past in the modern world has a timeless appeal for travellers who are keen to immerse themselves in the cultural history of the destination by staying at a historic hotel itself.
A Tranquil Paradise! Radisson Hotel Jass Khajuraho
Sprawling in six acres in the midst of the vast open countryside with gentle undulating landscape and clean, fresh unpolluted air, Radisson Hotel Jass Khajuraho is a perfect union of classic design with subtle elegance.
Abrogating Attrition
One constant problem that has been incessantly proving a bothersome malady for the hospitality industry is the shortage and retention of skilled manpower, as this makes or mars the future of the property. Possessing innovative and problem-solving capabilities the workforce can add to the success of the hotel. Skills like patience, multitasking, positivity are a few of abilities which attribute to the success of the hotel as it helps in the hotel being able to provide excellent customer service in all circumstances. But shortage of skilled manpower has been a constant problem of the industry. Ashok Malkani delves on several aspects of the shortage and retention of employees.
Women as Impactful Leaders in Hospitality!
The dynamic hospitality industry stands as a shining example of gender equality as more and more women are leading from the front in key positions.
Does hospitality industry have...Gender Equity?
Hospitality industry has been considered as one of the forerunners in growth in India's service sector. Though the hotel industry is an appealing one, with diverse workforce, women have, historically, been underrepresented.
