Revamping a Coffee Shop
Hotel Business Review|July - August 2023
A coffee shop is extremely important for the image of the hotel. It experiences maximum movement through its opening hours. This is where people meet up during non-meal times as also for the quick bite during busy schedules. It is the coffee shop where most visitors end up waiting if they have come to meet any guest in a hotel.
Revamping a Coffee Shop

And not to forget that it is indeed the coffee shop where the most important meal of the day the breakfast - is served, either in the form of a sumptuous buffet or as a la carte option. Speed is often guaranteed in coffee shops though some international hotels promise more than just service and promptness in their coffee shops.

For most patrons, these coffee shops also serve as all night outlets to visit between those ungodly hours of a late night party where the high energies needed to be brought down to a reasonable level before reaching home. Twenty four hour coffee shops of Indian hotels were always a well appreciated fact.

In Indian five star hotels, often the coffee shop becomes almost a flagship outlet, often tried before any speciality restaurant of the hotel can earn itself a name. In Delhi, iconic coffee shops have meant a lot for the hotel's reputation and earned regular following. Probably the top of the list here would be The Machan at The Taj Mahal. Others followed suit and when the Oberoi closed its former coffee shop which was just a basic outfit and came up with the new avatar of 360degrees, it changed the face of coffee shops in the capital's five star culture, forever.

Coffee shop is typically located at the lobby level of hotel within the open view of guests. It provides mixed or multi cuisines which are fast to organize. It's open for twenty four hours or from breakfast till mid-night. It has informal atmosphere. Most coffee shops offer music and modern décor. Coffee shops offer pre-plated food from the kitchen.

The Concept

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