There shouldn't be any room for doubt that housekeeping is the edifice of the hotel industry. Without a clean restroom, or a spic and span lobby, the best of facilities and amenities of a five-star hotel are likely to be unable in attracting discerning guests.
It is because without sanitation, luxury or rather the entire concept of hospitality loses its significance. Similarly, the aesthetic décor of the room wouldn't appeal to the guest if she/he comes to the room after the meeting and see that her/his bed sheets are still as dishevelled as it was before she/he left in the morning, and the depleted toiletries in the bathroom are not yet replenished.
Yes, the major chunk of the revenue of hotels in India still comes from rooms (though F&B segment is fast catching up, and MICE and wedding are other important revenue earning segments), but without good housekeeping standards, the best of hotel rooms will fail to attract repeat visitors.
However, it doesn't mean that housekeeping is important only for five-star hotels, which are normally characterised by high-end amenities and decor. It is essential for all hotels, but for five-star properties, the housekeeping standards should be nothing short of impeccable, as here you are catering to guests who are likely to have experienced high standards of hospitality across the globe and naturally they have become habituated to not settle for anything ordinary.
Role Extension
What is more, housekeeping in hotels these days is not just about cleaning and maintenance, as it was years ago. Though cleaning and maintenance are still of extremely crucial importance in housekeeping, but today the role of housekeepers in hotels in the country, especially in high-end hotels operating in India, include some other facets too.
Denne historien er fra January - February 2023-utgaven av Hotel Business Review.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent ? Logg på
Denne historien er fra January - February 2023-utgaven av Hotel Business Review.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent? Logg på
"Leadership is not a License to do Less, it is a Responsibility to do More"
Amit Kumar Sharma is a seasoned hotelier with a career spanning 23 years. A graduate from IHM Lucknow, he began his career with Grand Hyatt, Delhi as a pre-opening team member from where he developed deep interest into the fast-paced career of Food & Beverage operations & management.
Fortunes Hotels Opens New Properties
The group announced the launch of Fortune Beach Resort ECR Chennai. Situated in the bustling, breezy East Coast Road (ECR), the upscale resort set against the serene backdrop of the majestic sea connects the cultural richness of Chennai with the picturesque landscapes of Puducherry, Mahabalipuram, and beyond.
Small Luxury Hotels Partner with The MRS Group Of Hotels
Small Luxury Hotels of the World (SLH) announced its expansion into the Indian subcontinent through a strategic partnership with The MRS Group of Hotels.
IHE 2024
Concludes With Setting Higher Goals
Housekeeping in Hotel Public Spaces
The work of the housekeeping department of any hotel or motel is the most unseen, but the most needed in many ways.
Redefining The Art Of Luxury Hospitality
Sheraton Grand Bengaluru Whitefield Hotel Convention Center
Training & Retaining Workforce for Hotel's Success
Success of a hotel depends on the manpower. Staff, from the receptionist, who is the first step of the guest towards his hospitality during the stay, to the attendant who handles his luggage during his departure, help in the guest being attracted by the property and compelling him to stay at the same hotel on his future trips to the destination. The employees, it may be said, are the backbone or the mainstay for a hotel's success.
Weddings: Increasing Hotel Revenue
The trend of wedding ceremonies and receptions being conducted in hotels has been increasing over the years. The eat, drink and be married” now has a tag attached to it, which is in hotels”. The result is that not only destination weddings but wedding, in general, are contributing to the hotel’s revenue in a great measure. The saying Marriages are made in heaven” now has an attached segment But expenses are borne onearth”. Hotels and resorts have been proving an attractive venue as compared to the other sites, like halls, for people of all categories. Ashok Malkani takes a look at the facilities and other plus points offered by hotels.
Heritage Hotels Heirlooms of Indian Tourism
A trip to the past in the modern world has a timeless appeal for travellers who are keen to immerse themselves in the cultural history of the destination by staying at a historic hotel itself.
A Tranquil Paradise! Radisson Hotel Jass Khajuraho
Sprawling in six acres in the midst of the vast open countryside with gentle undulating landscape and clean, fresh unpolluted air, Radisson Hotel Jass Khajuraho is a perfect union of classic design with subtle elegance.