From leading the operations at some of IHCL's (Indian Hotels Co Ltd) most iconic hotels such as the Taj Mahal, New Delhi, and Taj Falaknuma Palace, Hyderabad, to, most recently, heading the team at the Taj Santacruz, Mumbai, Ritesh Sharma has always been a hands-on leader, role model for his team and apparently also a favourite with the guests.
Excerpts from our interview:
You started your career with the Taj 20 years ago and are today one of the youngest GMs to helm the iconic Taj Mahal Palace. How has the journey been so far?
It has been an absolute honour to be a part of IHCL (Indian Hotels Company Limited). Like every hotelier, it has also been my dream to be associated with our flagship The Taj Mahal Palace, Mumbai. I am humbled and immensely grateful to have been given the opportunity to lead the flagship.
The journey so far has been that of immense learning and striving for excellence. I come to the hotel with the same sense of pride and excitement that I had on day one when I started this remarkable journey. Throughout the course, I have been guided by mentors who have helped me shape the learning curve and worked with colleagues who continue to endeavor to bring Tajness (driven by emotion rather than logic, Tajness means taking care of the tiniest of your everyday needs and addressing the simplest of queries in a unique, never-before experienced way) alive each day. This has not only fuelled an innate desire to persevere through every tide but has also helped build a deep sense of conviction in myself as an hotelier and as an individual.
What triggered your interest in the hospitality industry? Where did it all begin?
Denne historien er fra March 2023-utgaven av Hotelier India.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent ? Logg på
Denne historien er fra March 2023-utgaven av Hotelier India.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent? Logg på
Why Western Couples Are Choosing India For Their Big Day?
Decoding the reason, and how to cater to them...
A Match Made in India
Director General of Tourism Mugdha Sinha's grand vision for wedding tourism...
Tee Off in Style
Hoteliers are giving golfing facilities a boost even as they offer putting greens that make the sport popular.
Bespoke Getaways: What Makes Them Desirable?
Boutique hotels are increasingly becoming the first choice among discerning guests as they provide meaningful breaks.
Blending Tradition with Innovation
The balance of honouring tradition while adding a dash of modern flair is what keeps the culinary scene fresh and exciting...
DON'T THINK, OUTSIDE THE BOX
The oft-quoted maxim, \"Think out of the box!\" does little to encourage creativity or innovation and often is their enemy.
Putting the Wow into Weddings
As hotels become the preferred venue choices for weddings, the industry is certainly shaking things up.
Innovation Is Not an Option but a Necessity
Emphasizing the need for the Indian hospitality sector to innovate and disrupt itself in the current transformative period.
Why Marriott built its GCC in India?
Drew Pinto, Executive Vice President and Chief Revenue & Technology Officer of Marriott International, tells Hotelier India all about finding the best talent in India...
FROM POTENTIAL TO POWERHOUSE
In an exclusive and candid interview with Hotelier India, Gajendra Singh Shekhawat, India's Minister of Culture and Tourism, speaks about how tourism and hospitality will power India's economy by 2047.
