Managing a hotel group can be immensely challenging. The reasons are manifold: Shortage of skilled staff, intensifying competition, rising operational costs, and dealing with online sales channels. However, true hoteliers always retain their spirit and strive to grow by adding new properties.
As a hotel group owner or promoter, you are tasked with driving business growth. Along with hiring the right workforce, it's essential to have a technology checklist in place. This checklist should include all the necessary tools and systems to streamline operations and ensure a seamless guest experience.
Why is technology essential?
Technology automates processes, reduces errors, improves staff collaboration, and saves time and costs. Let me ask this: Do you have the right set of hospitality technology solutions to embark on the planned growth journey? It's okay if you haven't thought about it yet. We will help you with a technology checklist. You will have your answer by the time you reach the end of the checklist.
1 A cloud-based Hotel Property Management System (Hotel PMS)
A cloud-based Hotel PMS should be on the top of your checklist. However, it's important to note that a simple Hotel PMS may not suffice. You'll need an all-in-one and comprehensive cloud-based Hotel PMS with multi-property management capabilities to effectively manage a growing hotel group. It allows you to centrally manage all your properties with one sign-on. This provides secure data access, improves efficiency, and ensures brand alignment.
Some other benefits are:
• You can access group-level MIS and other reports for quicker and more informed decision-making
• You can capture and store guest data in the central repository for easy access to know them better to offer personalised services
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Denne historien er fra October 2023-utgaven av Hotelier India.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
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