With a background in fintech and insurance and having previously served as the Chief Technology Officer (CTO) of Credit Rating Information Services of India Ltd. (Crisil), Krishnan Venkateswaran is a seasoned IT professional.
As the Chief Digital & Information Officer (CDIO) of Titan Company Ltd., Krishnan oversees all technologies, including integrated supply chain, omnichannel operations, analytics, and customer engagement, Krishnan's innovative leadership has been instrumental in driving Titan's digital transformation and enhancing its customer experience for the last six years since he has been at the retail group. Krishnan's area of focus as the CDIO of the 40-year-old company involves understanding multiple businesses, managing complexity in the day-to-day technology operations and also simplifying digital architecture for the company as well as its potential customers.
In an exclusive interview with Phygital, Krishnan Venkateswaran, Chief Digital & Information Officer (CDIO), Titan Company Ltd. sheds light on helping the diversified retail company offer a seamless customer journey across brands and formats with the help of technology. Edited excerpts... How has Titan Company's tech journey been?
Over 30 years ago, the company made a significant investment in a full-fledged supply chain solution, recognizing the importance of a strong optimisation foundation for growth. Today, it uses a world-standard Enterprise Resource Planning (ERP) system along with point-of-sale systems and integrated supply chain management.
Denne historien er fra April 2024-utgaven av Images Retail.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent ? Logg på
Denne historien er fra April 2024-utgaven av Images Retail.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent? Logg på
Retail Sector Records Strongest Hi Leasing in 5 years: CBRE
Leasing in Bengaluru, Chennai, and Delhi-NCR accounted for 59% share during Jan-June 2024.
Lulu Mall Bengaluru Welcomes 5 New Brands
Lulu Mall, Bengaluru, operated by the multinational developer Lulu Group, has expanded its portfolio by welcoming five new retail brands, the company wrote on social media.
Gujarat gets its First IMAX at Palladium Ahmedabad
Mumbai-based PVR Cinemas opened a new theatre at Palladium Ahmedabad, a social media post by a company official.
Budget 2024-2025: What's in it for Retail?
An overview of all the retail ecosystem-related measures in the Budget 2024-2025 revealed by Finance Minister Nirmala Sitharaman in her 7th budget speech.
Identity As a Service (IDAAS) Simplified
An explainer on Identity and Access Management-As-A-Service (IDaaS) in the context of retail.
6 Ways in Which D2C Brands are Redefining Physical Stores
From quirky fixtures to restageable elements, D2C brands do it differently when they open brick-and-mortar stores
What Innovation Means for Different Leaders
A look at how representatives of different retail categories define innovation and how they approach and implement it in their businesses.
Elevating Experience Through Omnichannel Retail Strategies
Here's how retailers are blending online and offline to offer seamless and personalised customer experience.
How to Improve Customer Engagement with Generative AI
Ways in which retail businesses can embrace generative AI to create hyper-personalised, seamless conversations to secure a lasting competitive edge in the marketplace.
'Customers Do Not See Shoppers Stop.com as Just Another e-commerce Site'
Sreekanth Chetlur, Chief e-commerce Officer, Shoppers Stop speaks about the three-decadeold physical-first department store chain's e-commerce journey, goals and strategies
