What benefits do manufacturers stand to gain when they use Al-powered customer experience (CX) solutions?
Al helps manufacturers stay consistent, understand their customers better and gain actionable insights. In the CX context, this means being able to identify knowledge gaps and customer-facing issues before they spiral into bigger problems and reduce manual and repetitive work like warranty claims and order processing. A simple form submission can connect all the necessary customer information up front, including photos and customer details, with backend processes kicking off automatically. This efficiency is critical to manufacturers who want to scale up their business without adding excessive cost and complexity.
In essence, AI adds an intelligence layer that helps manufacturers recognise and anticipate customer needs. For example, AI can help manufacturers identify trends regarding demand and supply and streamline operations accordingly. In addition, intelligent chatbots powered with generative AI can help them achieve empathy at scale, ensuring responses are crafted in the right tone and handed over to live agents seamlessly to deliver an outstanding customer experience.
Zendesk's CX Trends Report 2023 found that by investing in CX, manufacturing companies have improved their first response time by 30 per cent, deflected 50 per cent of tickets with bots and reduced average first reply time by 30 minutes. With the right solutions, manufacturers don't have to spend heavily on IT infrastructure to build the AI solutions themselves. Intelligent CX solutions that integrate seamlessly into existing tech stacks already exist, making them far more accessible and easier to adopt.
What is the importance of data driven CX in manufacturing?
Denne historien er fra Nov 2023-utgaven av The Machinist.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent ? Logg på
Denne historien er fra Nov 2023-utgaven av The Machinist.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent? Logg på
IGUS'S NEW ONLINE CONFIGURATOR FOR CUSTOM ROTARY ENERGY SUPPLY SYSTEMS
igus, the motion plastics specialist, now offers a rotation module online configurator that allows engineers to design, and order customised rotary energy supply systems in seconds.
WE CONSISTENTLY INVEST IN ADVANCED TECHNOLOGIES LIKE AUTOMATION, ROBOTICS, DIGITALISATION, AND SIMULATION
Nikhil Rao, VP of Operations at Flex India, discusses how Flex is redefining manufacturing through technology, sustainability, and a global workforce. He shares insights into Flex’s vision, investments in automation and digitalisation, the latest industry trends, including its partnership with the Reverse Logistics Association.
INDIA'S $300 BILLION ELECTRONICS GOAL RELIES ON INFRASTRUCTURE, R&D, SKILLS, AND MANUFACTURING
Imran Kagalwala, Co-Founder of UNIX India, discusses strategies and challenges in electronics manufacturing, including public-private partnerships, tariffs, and the Make in India initiative. He also highlights leveraging India's demographic dividend, achieving a 300 billion economy, and UNIX's Umbergaon facility in an interview with Nisha Shukla.
CCMS ENABLES REAL-TIME COLLISION DETECTION, ACTIVATING AIRBAGS AND EMERGENCY BRAKING
Mohan Babu University initiated the Continuous Collision Monitoring System CCMS) project, led by Prof. N. Harathi and students, to enhance safety technologies and provide hands-on experience with piezoelectric sensors, bridging education and industry needs. In an exclusive interaction with Nisha Shukla, Prof. Harathi discusses the project’s motivations, goals, market readiness, and challenges.
BLUPINE ENERGY LAUNCHES VOCATIONAL TRAINING AND COMMUNITY INITIATIVES TO BOOST LOCAL DEVELOPMENT
BluPine Energy, a leading renewable energy services company in India, has launched impactful initiatives to empower communities around its operational sites and promote sustainable development in Punjab.
POWERING INDUSTRIAL AUTOMATION ACROSS INDUSTRIES
Industrial automation has transformed production by providing precision and efficiency across various sectors. This article explores how Inovance Technology's solutions are revolutionising the manufacturing, energy, and transportation sectors with innovative products that enhance productivity and sustainability.
HOW FREE TRADE WAREHOUSING ZONES ARE BOOSTING INDIA'S ECONOMIC LANDSCAPE?
In an exclusive interaction, Ranjit Ray, Vice President Economic Zones, Middle East, North Africa, and Subcontinent, DP World, delves into the benefits and challenges associated with Free Trade Warehousing Zones FT WZs) in India, focusing on how they enhance global trade, streamline logistics, and provide unique advantages to various industries.
UNLOCKING THE POWER OF AI IN RECRUITMENT AND STAFFING FOR THE MANUFACTURING INDUSTRY
The author emphasises AI’s significant role in optimising hiring and workforce management in manufacturing industry; while also cautioning about potential challenges these technologies may bring to the sector.
OUR PARTNERSHIPS WITH UAE GOVT ENTITIES FOSTER A COMPETITIVE MANUFACTURING AND LOGISTICS ECOSYSTEM
For over two decades, Dubai Industrial City has been a key driver of innovation and sustainability in the region's manufacturing and logistics sectors. Ina discussion with Nisha Shukla, Saud Abu Alshawareb, Executive Vice President Industrial at TECOM Group PJSC delves into Dubai Industrial City’s cutting-edge infrastructure, its support for smart manufacturing under Industry 4.0, and the strategic partnerships that enable businesses to innovate and expand globally.
DRIVING INNOVATION, SUSTAINABILITY, AND THE FUTURE OF MOBILITY
The 8th Global Conference on Plastics in Automotive, held in Pune, concluded on a high note, offering the industry actionable insights and thought-provoking discussions.
