Whether shopping online or in-store, customers want to feel valued, heard and supported. According to 2024 statistics from HubSpot, more than 85 percent of consumers say good customer service makes it more likely they will buy from a company again. With customer expectations higher than ever, businesses are finding new ways to meet those demands. Customer service leaders are increasing investment in AI, hiring more support staff and improving self-service portals. To help you identify the companies that are getting it right, Newsweek and global data research firm Statista are proud to present America's Best Customer Service 2025. This year we recognize over 700 brands across 163 categories that have gone the extra mile to deliver exceptional customer service experiences. The evaluation focused on five key components: quality of communication, professional competence, range of services, customer focus and accessibility. The research is based on an independent survey of over 28,000 U.S. customers. Companies honored in our rankings include clothing brands Talbots and Uniqlo, fast-casual restaurants In-N-Out Burger and Chick-fil-A and luxury fashion outlets Coach and Louis Vuitton. We hope these rankings help you make informed decisions about the places to shop where you will have the best experience and feel most valued. NANCY COOPER, Global Editor in Chief.
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Denne historien er fra November 08, 2024-utgaven av Newsweek US.
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Bridget Everett
BRIDGET EVERETT NEVER THOUGHT SHE'D BE THE LEAD OF A TV SHOW. \"I come from the downtown world in New York, a cabaret singer, and these things just don't happen, you don't find yourself with three seasons of HBO.
Amber Ruffin
A LATE-NIGHT COMEDY SHOW ON CNN? YES, and it's a game show, too.
Lights, Camera, Civil Rights Action
Legendary director Spike Lee tells Newsweek about promoting social justice through his storytelling and why he's been urging people to get out and vote
AMERICA'S BEST CUSTOMER SERVICE 2025
CUSTOMER SERVICE IS A CORNERSTONE OF A GREAT SHOPPING experience.
TACKLE THE ISSUE: AHEAD OF THE GAME
A third of former NFL players believe they have a chronic brain condition linked to football. A new blood test could help
RUSSIA-UKRAINE WAR: Murder on the Front Line
Russian troops killing more and more Ukrainian captives, in breach of the Geneva Conventions, is a bloody new tactic in the ongoing conflict
George Lopez
GEORGE LOPEZ HAS DONE A LOT IN HIS LONG CAREER. BUT NOW, WITH NBC's Lopez vs Lopez, George knows what's most important \"is the people you get to be around and get to talk to.\"
Asher Grodman
ASHER GRODMAN IS PERFECTLY FINE PLAYING a ghost on CBS' Ghosts who walks through the afterlife without any pants. \"I don't really want to die in the state that Trevor died.
Last Rodeo for 'Yellowstone'
The hit TV series is set to conclude without main man Kevin Costner, but his onscreen son Luke Grimes is convinced viewers will be surprised and satisfied by the season finale
SURVEY SAYS...
Exclusive polling for Newsweek on key issues highlights where presidential candidates DONALD TRUMP and KAMALA HARRIS need to win votes to succeed to the White House
