With the successful mergers of Vistara into Air India and AIX Connect with Air India Express a thing of the past, Wilson said that the Air India Group will now focus on building a common culture of excellence, accountability and customer obsession in 2025.
"2025 will see progress on many more key initiatives, such as refitting our wide-body and remaining narrow-body aircraft with new seats and services, further elevating Air India's service standards, raising the bar on what we consider 'good', and more consistently delivering to those new expectations. We will also strengthen and tighten our practices and processes so that we are not just consistent, we are also efficient and, ultimately, profitable," Wilson said in a message to employees of the group.
Denne historien er fra December 28, 2024-utgaven av Business Standard.
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Denne historien er fra December 28, 2024-utgaven av Business Standard.
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