RBI Guv Calls for Focus on Customer Centricity, User-Friendly Services
Business Standard|January 02, 2025
Reserve Bank of India (RBI) Governor Sanjay Malhotra emphasised on customer centricity in his new year message to the employees of the central bank.
Manojit Saha
RBI Guv Calls for Focus on Customer Centricity, User-Friendly Services

"Let us keep customer centricity at the heart of our endeavours and work towards providing seamless and user-friendly services," Malhotra wrote to his colleagues. A copy of his letter has been reviewed by the Business Standard.

"As we are at the threshold of the new year, signifying a new beginning, it is an opportunity for all of us not only to reflect on the year gone by but also prepare ourselves for the year ahead of us. 2025 is set to be an exciting and challenging year," he said.

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