Your latest study on the technology, media and telecommunications (TMT) sector highlighted the rapid adoption of artificial intelligence (AI). Can you share some insights?
We interviewed over 120 chief experience officers (CXOs), including chief technology officers, chief information officers, and chief digital officers within the TMT industry.
There has been considerable discussion around AI, with nearly 55 per cent of the executives we spoke to demonstrating a high level of maturity in this area. Around 5 per cent reported seeing some returns from AI. AI is now more central to discussions than a few years ago.
Do you see employment growth being negatively impacted by AI?
There will always be a human interface. AI will be more effective with humans who know AI. So, there will be elements of both learning and unlearning.
KPMG had started working with the government on AI adoption. What are the areas you are involved in?
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