I first met Ratan Tata around 30 years ago at meetings that Ashok Desai set up for the finance minister with industrialists before each budget. On a visit to his office, the reception area was all boarded up with work underway. His assistant told me that his office (which he inherited from JRD) had been redone. As part of the renovation, a wall was painted, to his specification, in a bright red. It did not turn out as he wanted, so the painting had to be redone, to get the shade exactly right. On subsequent visits, I was always impressed by how beautifully the office worked, everything exactly right, including the shade of red. Excellence is in the detail.
Tata Motors' first car, the Indica, was developed at a time when the company did not have a full-time CEO. Ratan Tata, as chairman, would visit Pune each month and spend an entire day reviewing progress. On a typical visit, over half his time was dedicated to R&D, reviewing product design in detail. Apart from how motivating this was for the designers, it also sent a clear message to the rest of the company that design was essential to its success.
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Denne historien er fra October 17, 2024-utgaven av Business Standard.
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