The telecoms giant wants to cull its workforce from 130,000 to between 75,000 and 90,000 by 2030.
It revealed a 12 per cent plunge in its profits over the past year, to £1.7billion.
Around 10,000 of the cuts will come from "automation and digitisation" including in customer services.
BT boss Philip Jansen said this would include more use of AI. He added: "We will be a huge beneficiary of AI. It will be as big as the internet and mobile phones.
Asked if customers would have to deal with a robot instead of a person, Jansen insisted: "We are multi-channel, we are online, we have 450 stores and that's not planning on changing at all.
"There are plenty of opportunities for our customers to deal with people at BT." But Jansen also warned that AI must be controlled.
He said: "In the wrong hands, people can do things we don't want them to do.
More than 15,000 jobs are expected to go as BT's roll-out of fibre broadband and the 5G mobile network tapers off.
Other roles will go as older technologies are phased out, such as copper broadband and 3G.
Denne historien er fra May 19, 2023-utgaven av Daily Record.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent ? Logg på
Denne historien er fra May 19, 2023-utgaven av Daily Record.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent? Logg på
ATA BHOY BRENDAN
Rodgers vindicated as he proves he can get results away against the big boys
IT WAS A THRILL MEETING OUR ZERO
Last-gasp tackles and headers galore but Trusty insists he loved Hoops' backs-to-the-wall display that earned vital point
ONE MAN AND HIS GOG
Tour with Tynie kitman shows boss Neil scale of task ahead
SLOT STERNUL
Nunez strike makes it 9 out of 9 for Pool
UNAITED FRONT
McGinn: Villa feed off driven Emery
THE RAG AND THRONE MAN
ANDERS HOLCH POVLSEN may carry a name that sounds more like a game changer on the pitch than off it.
TYSON BABY LOSS AGONY
| Fighter's wife suffered miscarriage ahead of Usyk bout
HAZEL'S BAFTA AWARD JOY
Sports broadcaster to receive prestigious gong
Hospital infection mum Gail''suffered too much'
A WOMAN who died after she contracted an infection linked to pigeon droppings \"suffered too much\", her daughter has told the Scottish Hospitals Inquiry.
BRAVE RILEY'S TUMOUR FIGHT
Routine pre-school exam revealed golf ball-sized lump behind his eye