ENERGY companies are leaving vulnerable customers “in the cold and dark” amid the worst cost of living crisis in living memory.
One Scots pensioner who had survived a brain tumour but was left with ongoing health problems was refused help when he was left with just £1 of emergency credit in his prepayment meter.
His energy supplier said he wasn’t entitled to any assistance – because his account was £6.50 in debt.
Caseworkers at the Citizens Advice Extra Help Unit – who raise complaints with energy suppliers on behalf of vulnerable people – stepped in to help the cash-strapped OAP by giving him a fuel voucher for his gas and electricity.
Another pensioner was forced to fork out £170 from his benefits every two weeks to clear a debt that had built up because his energy supplier had been sending him bills for a different address.
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Denne historien er fra February 06, 2023-utgaven av Daily Record.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
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