SCOTTISHPOWER is to pay £1.5million in refunds and compensation after it charged customers above the price cap during the height of the energy crisis.
The energy firm charged 1699 direct debit customers a higher rate between 2015 and 2023 across 11 price cap periods which should only have applied to those who pay by standard credit, or on receiving a bill.
The average amount Scottish Power overcharged during this period was £149 per customer.
Ofgem said Scottish Power is paying a total of £250,000 in direct refunds to affected customers as well as another £250,000 in goodwill payments, equating to an average of £294 per customer.
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