Insurer told us to fly mum home with brain injury
Daily Record|November 27, 2024
Firm threatened to end treatment cash after Jane hit by SUV in States
GEMMA RYDER
Insurer told us to fly mum home with brain injury

A SCOT has told of the "hell" she and her family faced following a dispute with insurers after her mum was hit by a car in the US, suffering a severe brain injury.

Jane Rubens, 73, from Edinburgh, remains in a coma after she was struck by a large SUV-type vehicle in St Louis, Missouri, on November 1.

She has had multiple brain surgeries in the past few weeks.

However, her daughter Cat claimed insurance firm AXA Partners initially told the family her mum would need to be repatriated this week, despite several medical experts advising against it.

She said they were told her mother's travel insurance policy, which covered emergency medical care up to £15million, would end if they did not agree.

AXA Partners has since issued a statement apologising for any distress and saying "the welfare of Ms Rubens and her family remains our priority".

Cat took to social media to describe what happened to her mother, whose surgery has included a craniectomy to remove a piece of her skull.

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