Chief marketing officers (CMOs) are no longer shooting in the dark when it comes to understanding consumer behaviour, preferences, and market trends. In the age of data-driven decision-making, they find themselves leveraging artificial intelligence (AI) instead. "The key lies in treating AI as more than just a tool – but as a strategic asset," says Satish HC, executive vice-president & chief delivery officer, Infosys. In this interview, he speaks to Sudhir Chowdhary on how this next-gen technology is redefining the role of marketers. Excerpts:
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Hluman rolled out for complex workflows
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Projects unveiled by PM are joint ventures with state: Kejriwal
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PLI Schemes Aid Import Substitution: MSMEs, Too, Among Gainers
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FDI in India growing rapidly, says Goyal
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CII Wish List: Budget Should Lay Emphasis on Employment Creation
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OMCs may see muted refining margins in FY26
Slippery Path
Direct benefit transfers top ₹4 lakh crore so far this fiscal
Headroom to improve spending quality
Agri credit scales new high, to cross ₹28 lakh cr in FY25
Seen up 10%; formalisation of rural credit aids process
No check-in for unwed couples at Oyo hotels
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Chinese Dam on Table for Sullivan's India Visit
AI, civilian nuclear cooperation, space may also be taken up