Nagaraju to PSBs: Speed up resolution of grievances
Financial Express Kolkata|January 02, 2025
STRESSING THAT ANY laxity in grievance redressal is against the ethos of customer service and diminishes the brand value of the organisation, financial services secretary M Nagaraju has directed public sector banks (PSBs) and insurance companies (PSICs) to address public grievances sincerely in a time-bound manner.
FE BUREAU

On Wednesday, Nagaraju reviewed 20 randomly selected public grievances resolved by PSBs and PSICs to assess resolution quality.

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