THE TELECOM REGULATORY Authority of India (Trai) on Friday said that the department of Telecommunications (DoT) should mandate the caller name identification feature in the telecom network.
If Trai's recommendations are accepted by DoT, users will be able to see the name of anonymous callers on their phone screens, which in a way will help in curbing financial frauds over phone.
To begin with, Trai has recommended a trial and assessment of the implementation of calling name presentation (CNAP) service in one licensed service area (LSA) with the subscriber base of each telecom service provider. Post the trials, the service should be rolled out pan-India, it said.
For caller identification, users rely on apps like Truecaller. However, one of the reasons behind Trai recommending such a feature within the telecom network is because apps like Truecaller are based on crowdsourced data, which may not be reliable in many instances, Trai said in the consultation process.
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