Multiple challenges plague AePS
Financial Express Mumbai|July 17, 2023
TRANSACTIONS ON THE United Payments Interface platforms may have seen a steady rise but the track record of the Aadhaarenabled payment system (AePS) has been patchy.
AJAY RAMANATHAN
Multiple challenges plague AePS

Experts say AePS has been weighed down by multiple challenges such as authentication issues, infrastructure inadequacies and security risks.

As a result, the number of transactions has come down from 120 million in June 2022 to 95 million in the same month in 2023. The value of transactions are also down from ₹32,403 crore to ₹26,498 crore during the same period.

Notwithstanding the key role it played for migrant labourers during the pandemic, AePS has also been plagued by a high transaction failure rate. A recent study showed that around 34% of AePS transactions fail on an average. The study noted that biometric mismatch, bank system failures, internet connectivity, and lack of sufficient balance are key reasons for these failures.

"There are a lot of structural challenges that have to be addressed for AePS to become successful.Authentication is a significant challenge," says Ranadurjay Talukdar, partner and payments sector leader, EY India.

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