Ticket scalping: The consumer's dilemma needs to be addressed

Recent cases of ticket ing that this is a widespread problem affecting fans globally.

- KHUSHBU JAIN

These incidents underscore the urgent need for regulatory measures to protect consumers and ensure fair access to tickets.

SCALPING

Though scalping itself is not explicitly punishable under Indian law, as it typically falls under the purview of contractual agreements, it R scalping have high can lead to situations ripe lighted the ongoing challenges faced by fans.

Following the announcement of Coldplay's concerts, tickets sold out almost instantly, only to reappear on resale sites at inflated prices, sparking public outrage and prompting police investigations. In April 2023, Chennai police took action against multiple individuals involved in reselling IPL match tickets at significantly higher prices, showcasing a similar trend in the sports sector. The issues continued with the sale of tickets for Diljit Dosanjh's concert, where scalpers rapidly resold tickets at exorbitant rates, leaving many fans disappointed. Internationally, Taylor Swift's "The Eras Tour" faced significant backlash when Ticketmaster's system allowed scalpers to dominate the market, further fueling discussions on the need for reform. Additionally, the 2018 FIFA World Cup saw rampant scalping, with tickets being resold at many times their original price, emphasizfor exploitation either by exorbitant price hike or cyber criminals using this as an opportunity to scam fans.

The essential ingredients of a contract, as per the Indian Contract Act include - offer, acceptance, consideration, lawful object and the capacity of parties. However, the practice of scalping can create an environment where ticket scams proliferate, taking advantage of consumers eager to secure tickets for popular events.

Though scalping itself is not explicitly punishable under Indian law, it generally falls under the purview of contractual agreements.