Acsa will 'do the right thing'

DELAYS, DISRUPTIONS: COMPANY WILL FOLLOW THE LAW IN COMPENSATING CUSTOMERS

- Roy Cokayne

• It's up to the facts around the root causes of the actual incident - CEO.

Airports Company of South Africa (Acsa) is a "responsible company" and "will do the right thing" in terms of compensating or supporting passengers impacted by significant delays and disruptions this week because of a fuel supply problem at OR Tambo International Airport.

This is according to Acsa CEO Mpumi Mpofu, who confirmed on Thursday that Acsa received a letter from FlySafair asking whether it was possible for Acsa "to consider a conversion of one form or another through the passenger charges".

"We really operate on a legal basis...[and] it's not up to us whether we pay or we don't pay.

"It's up to the facts that will be found around the root causes of the actual incident," she said.

"That should take us to effectively a clear understanding as to what Acsa can do.

"Even then we are advised by our legal people, who are advised by our insurance companies to say let's take liability of this amount.

"It is not founded on our wishes or the desire of passengers.