Lift makes air travel like before

Staff friendly, efficient, and on top of things

- Hein Kaiser

The people who work at Lift Airline must be really happy because it shows in every aspect of how they treat their passengers.

It truly feels as if the staff at Lift wanted me to fly on their airline. I arrived at Cape Town International Airport late, and after, for some reason, not being able to book online, I tried my luck at the Lift ticket sales counter. But it was shuttered up.

The check-in staff were between flights and, luckily, still at their stations.

"I'd like to buy a ticket, but your shop is closed," I told a staff member named Rory.

For a moment, I expected a vacant look, the kind of look that many other airline staff reserve for customers. It never came. Instead, he looked at the flight controller and asked her to get me a seat. And he was as chipper as a happy emoji might be. It was so nice.