KEM to hire MBA grads to manage anxious crowds

Mumbai: Besieged daily by the largest crowds in the city’s health sphere, authorities at the KEM Hospital in Parel are planning to draft MBA graduates to effectively manage them and the high anxiety levels among patients and their relatives.

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Around 5,000 patients— and, at a conservative estimate, an equal number of relatives—visit the BMC-run hospital’s OPD clinics daily, and most of its 2,000-plus beds are occupied at any given time.

Hospital dean Dr Sangeeta Ravat said facilitators’, who must be full-time MBAs, will help new patients through the packed emergency room to admission or a return visit.

PILOT PROJECT