“It was all hands on deck and ‘How do we help restaurants keep afloat?’” she said. “It was a very intense period, but it was also a very clear period. That was what the whole company was focused on doing.”
These days, she is focused on growing the 25-year-old company, which was acquired by Amsterdam-based Booking Holdings in 2014. OpenTable manages reservations for 55,000 restaurants worldwide and seats more than 1 billion diners per year.
In 2021, OpenTable launched “Experiences,” which lets diners book special offerings like wine tastings or cooking classes. Last year, it partnered with inline, a Taiwan-based restaurant software provider, to expand its presence in Asia. And in March it joined with ChatGPT to give automated restaurant recommendations to the chatbot’s users.
Soo spoke recently about OpenTable and the restaurant industry. Her answers have been edited for length and clarity.
WHAT ARE SOME DINING TRENDS THAT HAVE CHANGED SINCE THE PANDEMIC?
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