SLACK RESEARCHER DISCUSSES THE FEAR, LOATHING AND EXCITEMENT SURROUNDING AI IN THE WORKPLACE

Artificial intelligence’s recent rise to the forefront of business has left most office workers wondering how often they should use the technology and whether a computer will eventually replace them.

Those were among the highlights of a recent study conducted by the workplace communications platform Slack. After conducting in-depth interviews with 5,000 desktop workers, Slack concluded there are five types of AI personalities in the workplace:

“The Maximalist” who regularly uses AI on their jobs; “The Underground” who covertly uses AI; “The Rebel,” who abhors AI; “The Superfan” who is excited about AI but still hasn’t used it; and “The Observer” who is taking a wait-and-see approach.

Only 50% of the respondents fell under the Maximalist or Underground categories, posing a challenge for businesses that want their workers to embrace AI technology. Recently, Christina Janzer, Slack’s senior vice president of research and analytics, discussed the excitement and tension surrounding AI at work.

WHAT DO YOU MAKE ABOUT THE WIDE RANGE OF PERCEPTIONS ABOUT AI AT WORK?

It shows people are experiencing AI in very different ways, so they have very different emotions about it. Understanding those emotions will help understand what is going to drive usage of AI. If people are feeling guilty or nervous about it, they are not going to use it. So we have to understand where people are, then point them toward learning to value this new technology.