Every day, breakthroughs in GenAI research are revolutionizing business operations worldwide, heralding an industry-wide transformation. With 43% of organizations in APAC currently exploring GenAI, the excitement, particularly in India, is rapidly intensifying. This emerging field promises to reshape industries globally, with India poised to play a pivotal role in this dynamic shift.
The conversations are making it to the top of the boardroom agenda and businesses are looking to tap into the immense potential of GenAI on their own data to deliver near-human responses.
▾ A Catalyst in Diverse Industries
In India, technology advances are already redefining the customer experience in the payments industry. Banks can provide updates on customer accounts and credit card spends in seconds. With the use of GenAI, banks may be able to provide details of someone’s current account or how much credit they have left. This approach offers instant responses to customer queries with the latest information, delivering a seamless and efficient experience for a process that would have otherwise been cumbersome and time-consuming – like calling a contact center.
Denne historien er fra February 2024-utgaven av PCQuest.
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Denne historien er fra February 2024-utgaven av PCQuest.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent? Logg på
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