Scott Kirby said airlines that operate as if this is still 2019, before the pandemic, are bound to struggle. He said the industry is dealing with a shortage of pilots and other workers, outdated technology and strain on the Federal Aviation Administration, which manages the nation’s airspace.
“The system simply can’t handle the volume today, much less the anticipated growth,” Kirby said. “There are a number of airlines who cannot fly their schedules. The customers are paying the price.”
As an example of what can go wrong, Kirby referred to massive cancellations in late December. Southwest Airlines – which Kirby did not mention by name – scrubbed nearly 17,000 flights in late December after a winter storm upset the schedule and overwhelmed the airline’s crew-scheduling system.
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