It's 2034. You're getting ready to head to the airport when Genie pings your personal AI travel assistant. Genie has a travel update: your flight has been cancelled due to a typhoon in Singapore. Before you can even start processing the inconvenience, Genie pings again. It has checked your diary and offers the best alternatives: either catch a layover via Dubai leaving in six hours, or delay your flight until the next day.
You choose option one. Genie confirms and advises that your Uber transfer has been rescheduled and a refund processed. (Genie has also reserved a massage for you in the lounge during your layover and pre-ordered your favourite welcome drink.) Genie also drafts an email to your first client, advising of the delay and providing suitable alternative timings within your calendar. You hit send. A major travel disruption sorted in seconds.
Now, let's rewind to 2024. This advanced level of seamless travel management may still seem like a sci-fi dream, but the age of artificial intelligence has officially arrived and is set to transform travel in the next decade. Expect to see huge developments and customer experience improvements, with personalised recommendations, paperless airports and automated expense systems on the way.
CHATBOTS AND TRAVEL PLANNERS
There are different functions for AI technologies. Generative AI refers to the group of programmes such as Chat GPT that generate high-quality text, images and other content.
The applications of this technology are far-reaching, primed to improve customer chatbot services by a quantum leap as well as star as your pocket-sized travel consultant.
Denne historien er fra May 2024-utgaven av Business Traveller UK.
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Denne historien er fra May 2024-utgaven av Business Traveller UK.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
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Cathay Pacific A350-900, business class LONDON-HONG KONG
BACKGROUND Cathay Pacific serves this route with the Boeing 777-300ER and Airbus A350. Both aircraft feature the Safran Cirrus seat in business class.
COMO Metropolitan Singapore
BACKGROUND Singaporean brand COMO Hotels and Resorts launched its first property in its home country in September 2023, integrating its lifestyle and wellness brands into the hotel space.
Voco Auckland City Centre
BACKGROUND New Zealand's first voco hotel opened its doors in May 2022.
Anantara Grand Krasnapolsky, Amsterdam
BACKGROUND Anantara Hotels, Resorts & Spas opened its first hotel in the Netherlands in 2022, though the property has been part of Minor Hotels group since 2000 - most recently as a 451-room NH Collection property.
Locke am Platz, Enge, Zurich
BACKGROUND Locke is a design-led serviced apartment brand from hospitality company edyn. It launched in 2016 and has properties in Cambridge, Dublin, Edinburgh, London, Manchester, Berlin and Munich (see businesstraveller.com/tried-and-tested).
AEGEAN A320neo, business class ATHENS-LONDON HEATHROW
BACKGROUND Greece's national flag carrier celebrates its 25th anniversary this year. The Star Alliance member has launched a fourth daily service to Heathrow along with new flights to Sarajevo and Vilnius.
Iberia confirmed as A321XLR launch customer
IBERIA WILL BE THE FIRST carrier worldwide to take delivery of the Airbus A321XLR (Xtra Long Range') later this year.
BRITISH AIRWAYS INTRODUCES DISCOUNTED THAMES CLIPPERS FARES TO LONDON CITY AIRPORT
BRITISH AIRWAYS HAS LAUNCHED a new partnership with the Thames Clippers service, offering customers discounted fares to London City Airport.
BRITISH AIRWAYS TO LAUNCH FLIGHTS TO IVALO AND TROMSØ
BRITISH AIRWAYS HAS ANNOUNCED new winter routes to Ivalo in Finland and Tromsø in Norway.
Your attention, please
After a string of recent turbulence fiascos, we chart the history of the inflight safety video to see if the latest crop is up to the task...
