Japan Airlines makes amends to adhere to SDG goals
Travel Trade Journal|September 2022
The post-pandemic world has brought a ray of normalcy and hope for the travel and tourism industry. The industry has geared up to revive the pre-pandemic revenue plans. TTJ was recently in talks with Shinya Naruse, Vice President and Regional Manager (India), Japan Airlines, touching upon some important aspects of their back-to-action plan. Read on to know more.
Vartik Sethi
Japan Airlines makes amends to adhere to SDG goals

When COVID-19 wreaked havoc all over the world, Japan Airlines (JAL) was one of the first airlines to adapt its services to cater to the needs of its passengers. JAL swiftly adapted its services to ensure the utmost safety of its customers and adhered strictly to the motto of "Your safety, Our Priority" as it continued to serve the communities by operating repatriation flights.

In a welcome move by Japan Airlines, their policies regarding refunds of cancelled trips, as well as permitting free changes to bookings, during these adverse times are a testament to J AL's loyalty towards their esteemed guests. The pandemic, in fact, impeded their plans to launch a daily direct flight from Bengaluru to Tokyo in March 2020, but they operated flights under the well-established Air Travel Bubble between India and Japan when they flew their first repatriation flight from Bengaluru to Tokyo on April 12, 2020.

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