Cloud was once a novelty. Then, it became a paradigm, a way of doing IT—like we never knew how we worked without it—ever. And then, it became a prefix, underlining everything with its signature of flexibility, any-time availability, and modularity. It was only a matter of time before this prefix adorned the world of telephony.
Adding Cloud means saying goodbye to traditional phone systems. All the physical infrastructure, such as phone lines and hardware, can be stripped off and replaced by systems operating through a virtual phone system hosted in the cloud by a third-party provider. This entails switching off public switched telephone network (PSTN) and integrated services digital network (ISDN) systems and embracing the new levels of scalability, subscription-based, and hardware-free models that Cloud Telephony brings.
As per Future Market Insights, the cloud telephony market revenue was USD 22.8 billion in 2023 and can rise to USD 57.6 billion by 2033. Many advantages have been assessed here, like storage space, flexibility, scalability, 24/7 availability, the ability to work on multiple networks, Voice over Internet Protocol (VoIP) phone systems, and PSTNs.
No wonder we are witnessing much action stirring up in this firmament.
HIGH-DECIBEL GROWTH
Zoom Video Communications has recently announced the launch of Zoom Phone in India, commencing with the availability of Zoom Phone service with native India phone numbers in Pune under the Maharashtra Telecom Circle. The company explained that Zoom Phone provides local telephony services and is available as an add-on to Zoom's existing paid customers. With support for inbound and outbound calling through the PSTN, enterprise customers can seamlessly replace their existing PBX solution and consolidate their business communication requirements into one platform.
Dit verhaal komt uit de January 2025 editie van Voice and Data.
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