Ever since covid arrived on the scene and disrupted well established norms, disruption has become the new normal. Many organizations closed offices and had employees work from home. WFH has been recognized as the topmost new word of the year 2020.
Out of the comfort zone of their offices, employees had to start using several new tools and new techniques to continue creating value for their organizations and their customers. Organizations moved quickly to provide new tools such as video conferencing, VPN, etc. Beyond that, employees picked up those tools that were readily available for free such as converting pdf to text or designing a logo or modifying a picture or transferring huge files. And of course, banking specific tools such as forex converters, product comparators, public reviews, new apps, etc. Once people started using such tools and seeing a variety of benefits, including savings in time and effort, there was no stopping them. Since most of such tools are hosted in the cloud, it would surely be correct to say that one part of WFH became Work from Cloud (WFC). WFC may not yet be popular jargon, but it is the new normal for sure.
ACCELERATING INNOVATION
When both employees and their organizations are aligned with the idea of WFC as the preferred environment, a whole lot of things begin to change. The first and foremost is that employees become more innovative. As they explore a variety of offerings in the cloud, they begin to see existing things in new ways. They come up with new product ideas, new product enhancements, new ways to improve CX, new ways to improve the customer journey, new ways to cut costs and much more. All the dream capabilities that an organization wanted in its employees start flowering when employees are exposed to a wide variety of new ideas.
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