Fingrowth Bank Sets Ambitious Business Growth Plans

Ashok Kumar Shah, MD, Fingrowth Cooperative Bank, explains how the multi- state bank has been achieving growth over the years and how it proposes to continue:

Fingrowth Cooperative Bank is a multi-state cooperative bank having 22 branches in Rajasthan and Gujarat and 4 on-site ATMs. The bank has not added any branch in the last financial year as RBI has withheld branch licensing for cooperative banks during the last 4 years as the licensing policy for is under revision. Ashok Kumar Shah, MD of the bank, says thee bank proposed to add 2 on-site ATMs and 3 branches by the end of 2019-20 subject to approval by the RBI.

The bank’s branches have adequate security system and fire-fighting equipment. There is provision for safe drinking water and all the branches are air-conditioned. Explains Shah: “We have provided armed security guards at each branch and there is 24-hour security at the head office. The branches have ramps for physically challenged / disabled customers.”

PRODUCTS SUITING CUSTOMERS

The bank firmly believes that only when there is satisfied customers, it can multiply its business. Therefore, improving customer service is an ongoing process.