AIR MILES

Business Traveller India speaks to Pawan Shahri a restaurateur and entrepreneur based in Mumbai with 14 years experience in building iconic hospitality brands. As the CEO & Co-founder of Chrome Hospitality he has crafted some of the city's most celebrated restaurants combining innovative concepts with a sharp focus on marketing design and operational excellence.

What is the core philosophy behind Chrome Hospitality, and how has travel influenced its growth and success?

At Chrome Hospitality, our core philosophy revolves around crafting experiences that resonate with emotion, storytelling, and a sense of discovery. We believe dining is not just about food but about creating memories. This philosophy is deeply influenced by travel, which has exposed me to diverse cultures, cuisines, and design sensibilities. It's through these global experiences that I've learned the importance of attention to detail—whether it's the way a dish is plated or how a space is designed to evoke emotion. Every Chrome property reflects a piece of this journey, bringing the world closer to our diners in a way that feels personal and authentic.

What are the main challenges facing your industry, and how do you tackle them?