Hospitality is multidimensional - it not only H encompasses restaurants, hotels, casinos, amusement parks, events, cruises, entertainment, and other tourism-related services but also wellbeing, customer service, employee engagement and more.
Post the pandemic, the role of hospitality (read hotels) has transformed tremendously. There has been a big shift towards experiences. Experiences not only for the external I guests and audiences but also for our internal guests - the associates. Hotels are now looking to deliver unique, locally inspired experiences, become more sustainable in their daily operations, introduce wellbeing as a way of life practices, introduce new employee engagement, retention tactics and overall try to recreate the wow factor.
Bu hikaye Business Traveller India dergisinin September 2022 sayısından alınmıştır.
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Bu hikaye Business Traveller India dergisinin September 2022 sayısından alınmıştır.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
Already a subscriber? Giriş Yap
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