Decoding Proactive Problem Management
DataQuest|November 2018

What it can do for an overall efficiency of IT Infrastructure landscape by working with stakeholders like development teams and other business units

Tapan Kumar Sahoo
Decoding Proactive Problem Management

During the course of my career, I have had series of discussions with various stake holders about the worth of Proactive Problem Management, but I still find the existence of confusion and disagreement regarding the activities involved in the process. To make things little clearer, let’s start with defining what Proactive Problem Management (PPM) is and take the discussion further as to how this can add value to the organization in up keeping its critical business applications available for the end users.

This paper is for those who intend to implement Problem Management Process based on the ITIl principles or seeking an introduction to Problem Management.

Here we are going to discuss about how Proactive Problem Management is different from its counterpart reactive problem management. What it can do for an overall efficiency of IT Infrastructure landscape by working with stakeholders like development teams and other business units.

In this composition, I tried to outline a set of activities that make up the practice of Proactive Problem Management and the benefits that it can bring rather than waiting for the reactive Problem Management situation.

Problem Management (PM) is one of the 5 processes in the ITIl Service operations volume. This process is responsible for managing the lifecycle of all problems that happen or could happen in IT environment. Here, for this discussion, we emphasize on two approaches -

Through reactive approach, we focus on identifying the underlying root cause of the incidents (disruption to the services) as they occur. It has two primary goals:

a) Prevent incidents from reoccurring

b) Minimize the impact of incidents that cannot be prevented

However, in Proactive approach, focus is on correlating the trends with the existing KeDB and KMDB thereby preventing the incidents to occur. This is part of the most critical ITIl v3 Continual Service Improvement (CSI) volume.

This story is from the November 2018 edition of DataQuest.

Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.

This story is from the November 2018 edition of DataQuest.

Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.

MORE STORIES FROM DATAQUESTView All
How big is India's Computer Accessories Market? Innovations expected by FY25
DataQuest

How big is India's Computer Accessories Market? Innovations expected by FY25

India’s computer accessories sector grows with Make in India, Digital India, and rising demand for high-tech accessories like AIl-powered devices, boosting exports globally.

time-read
3 mins  |
November 2024
When Network Threats Are Not Allowed to Check-in
DataQuest

When Network Threats Are Not Allowed to Check-in

Like elevators, networks in this hotel are segregated for guests, for service, and locked for outsiders unless they prove bona fide. Does this approach work?

time-read
4 mins  |
November 2024
Robotic Surgeries can turn into double-edged Swords
DataQuest

Robotic Surgeries can turn into double-edged Swords

Technology should never come at the cost of affordability, privacy, training ease, the ability to practice anywhere, CRM’s real use and sensitivity to patient experience. Surjeet Thakur, CIO Rajagiri Hospital, Kochi gives us an X-ray from different angles.

time-read
5 mins  |
November 2024
Does Santa Claus watch when you pay rent on time?
DataQuest

Does Santa Claus watch when you pay rent on time?

If yes, what kind of diary does he use to distinguish good kids from delinquent ones? And what stockings can you hang to translate this good behaviour into rewards home loan discounts, prop-tech speed, landlord KYC or more?

time-read
6 mins  |
November 2024
Roadmap for Bank-based Apps to Gain UPI Market Share A missed opportunity!
DataQuest

Roadmap for Bank-based Apps to Gain UPI Market Share A missed opportunity!

As UPI dominates, will banks step up to reclaim their market? UPI continues its meteoric rise, handling 69.6% of India's digital transactions and reaching ₹20.6 lakh crore across 14.8 billion transactions in August 2024 alone.

time-read
3 mins  |
November 2024
The Future of Machine Identity
DataQuest

The Future of Machine Identity

The biggest challenge today in the digital security sphere is securing machine identities -the digital entities such as APIs, software applications, and IoT devicesthat are constantly being targeted due to the changing nature of cyber threats.

time-read
3 mins  |
November 2024
Redefining AI Application Delivery
DataQuest

Redefining AI Application Delivery

In this discussion with F5’s Ahmed Guetari and Adam Judd, we explore the collaboration between F5 and NVIDIA, which leverages the innovative capabilities of NVIDIA's BlueField-3 DPUs and F5’s BIG-IP Next platform. This partnership is set to redefine AI application delivery and security, particularly in the high-growth Indian market, by enabling better resource allocation, faster data processing, and robust security enhancements. With AI adoption surging across industries, F5 and NVIDIA's synergy brings transformative solutions for service providers and enterprises, poised to drive India’s AI-led innovation.

time-read
3 mins  |
November 2024
EPAM's Bold Leap: Transforming Business with Al-Driven Salesforce Solutions.
DataQuest

EPAM's Bold Leap: Transforming Business with Al-Driven Salesforce Solutions.

Siba Padhy, Head of Salesforce Business, EPAM Systems highlights how Salesforce has evolved from a core sales solution to a comprehensive platform that encompasses service, marketing, and commerce, with a significant emphasis on leveraging AI technologies, particularly the newly launched Agentforce and Einstein GPT. Padhy discusses the burgeoning agent tech economy in India and EPAM's strategic focus on delivering tailored solutions that address specific market needs. With ambitious growth targets, EPAM aims to double its Salesforce expertise in the coming years, positioning itself as a key player in driving digital transformation across various industries.

time-read
3 mins  |
November 2024
The Smart Manufacturing Revolution in India
DataQuest

The Smart Manufacturing Revolution in India

Explore how cutting-edge technologies are redefining manufacturing in India, shaping a future where efficiency and sustainability go hand in hand.

time-read
5 mins  |
November 2024
Digital Governance: Changing that Red Carpet into a Green One
DataQuest

Digital Governance: Changing that Red Carpet into a Green One

India's approach and success stories in digital governance show how technology should be used to cover the entire carpet area - From expanding inclusion to the digitally not-so-savvy folks to strengthening interoperability - we have made sure the grass is green, every side

time-read
10+ mins  |
November 2024