Industry 4.0 is a name for the current trend of automation and data exchange in manufacturing technologies...
Introduction:
Since FMCG firm operates with many input materials with limited shelf-life and thus need to maintain freshness in the supply chain and to be consumed at factory within shelf-life. Thus, in order to control the same, it needs to devise mechanism of Minimum Remaining Shelf Life as important criterion for acceptance or rejection by the Quality and/or Stores Team at factory. This helps to ensure control on shelf-life for the incoming materials, subsequently FIFO adherence at factory level during issue and consumption by Manufacturing.
In addition to this, timely production booking by Manufacturing Team helps in correct visibility in ERP about the inventory lying across different locations (like Store, Production Floor, External warehouse etc.) help in taking right and quick decision to ensure no interruption in production as per schedule.
Customer Service Management
This comprises of processing Customer Orders, checking Credit Limit, payments and delivering the products to the customers and involves lot of interactions with the customers and therefore need to ensure Customer satisfaction and do things better than competition by improving business process, training to the Customer Service Team, quicker service delivery, faster claim settlement etc.
This also comprises of Secondary Logistics of shipping products from C&F Agent / Depot to the Distributors or Super Stockists within agreed timeline from the time of invoicing (e.g. within 48 hrs). The timeline depends on location of customers e.g. it varies from Urban, Semi-urban, upcountry depending on distance and supply frequency. This also includes Sales Return process.
SCM Process Improvement:
This story is from the July 2018 edition of Food Marketing & Technology - India.
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This story is from the July 2018 edition of Food Marketing & Technology - India.
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