MICRO FOCUS, MACRO IMPACT

Digital transformation has now become ubiquitous – not just for IT teams, but for executives across all organisations. How can companies do it right and ensure they embark on a successful digital journey? Anas Jwaied, vice president and general manager for Emerging Markets at Micro Focus, has some answers

- AARTI NAGRAJ

If 2020 was the year of adapting, 2021 will be one of renewal. After what has arguably been one of the toughest years ever, there is hope and optimism, buoyed by the rollout of the Covid-19 vaccination globally.

As we embark on preparations to get ready for the post-pandemic era, the lessons and learnings from the crisis will play a big role in determining the way we live and work in the future – whether that means policy shifts in organisations or adopting new strategies that better align with the so-called ‘new normal’.

But one major area that has received unparalleled attention across all organisations and entities during the crisis, which will take even greater precedence in the year (and years) to come, is technological transformation.

Digital transformation (DX), which was already on the agenda for most companies regionally and globally, will only accelerate – according to a recent report by IDC, despite the global pandemic, direct DX investment will continue to grow at a compound annual growth rate (CAGR) of 15.5 per cent from 2020 to 2023 and is expected to approach $6.8 trillion globally as companies build on existing strategies and investments, becoming digital-at-scale future enterprises.

The report also predicts that by 2023, 75 per cent of organisations will have comprehensive DX implementation roadmaps, up from 27 per cent at present.

Regionally as well, enhancing customer experience through DX is the top business priority for organisations across all industries, a survey by IDC found. However, the key is to understand that companies will have to adapt to all these changes while simultaneously ensuring business continuity.