The digital era is here to stay! In India, it came to the masses slightly earlier, when the government announced demonetisation and most Indians had to resort to e-payments.
Such is also the belief of Dilip Puri, Founder & CEO, Indian School of Hospitality (ISH), who claimed that demonetisation changed the way Indians spent money, now digitised to a great extent, and now is the time for e-learning. “The trend is creating a new social habit in Indians—consuming online learning. In terms of industry perspective, there is going to be a massive shift towards mandatory branded online learning for the workforce in hotels. If there is anything the industry can do to support its people, it’s to encourage them to build upon this habit and upskill themselves. The new normal is going to be different. Technology will continue to change our world in different ways. In hotels, we were used to saying, ‘hightech leads to high touch’, but now we are trying to imagine how high-tech would lead to low touch or no touch. I would urge hotels to encourage and invest in their people, to upskill them to meet the challenges of the new normal,” he said.
This story is from the June - July 2020 edition of Hospitality Talk.
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This story is from the June - July 2020 edition of Hospitality Talk.
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