A recent report by Howarth HTL (Hospitality, Travel, Leisure) titled ‘Providing High-Touch Through High-Tech: Resilience in Hospitality Through Human, Technology & System Convergence’ states that the pandemic is accelerating the industry’s journey in an 4.0 era that weaves artificial intelligence and digital technologies into the everyday lives of individuals, businesses and society.
This suggests some pertinent questions, such as, can this advancement of technology provide a silver lining opportunity for one of the oldest industries – an industry positioned as a high-touch, customer-centric one, providing home and food away from home? Can technology also assist in connecting hotels, local businesses and global markets?
Addressing this new trend, Kush Kapoor, CEO, Roseate Hotels & Resorts states that, “We have discovered new nuances in hospitality to give to our guests, an experience and satisfaction keeping all hygiene and safety standards in place. In a bid to minimise physical contact with guests, we launched the ‘Care by Roseate’ programme; an approach towards instilling confidence among our guests about their safety while staying and dining at restaurants across our six properties in India and the UK.”
A CATALYST FOR CHANGE
This story is from the December 2020 - January 2021 edition of Hospitality Talk.
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This story is from the December 2020 - January 2021 edition of Hospitality Talk.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
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Technology vital post COVID
The recent DDP Digital Conclave titled ‘The Post Pandemic Reset’ focused on hospitality and how technology would play a major role in a reset for the post-COVID world.
Local experiences
There will be more challenges along the way. However, COVID-19 has shaped the industry for a better, sustainable and enriching future, says Patrick Taffin, Assistant Dean, SHMS Leysin.
IHE GOES PHYSICAL
India’s one of the largest B2B hospitality expos, the four-day IHE 2021, opens on September 24 at IEML, Greater Noida and will be a 100 per cent ‘physical show’.
FHRAI-IHM GETS NCHMCT AFFILIATION
NCHMCT affiliation FHRAI-IHM has become the first private institute managed by FHRAI to be affiliated with the National Council of Hotel Management & Catering Technology (NCHMCT), Noida.
On the road to recovery
The food delivery market is dominated by Swiggy and Zomato, sharing 85 percent of the total market between them, says the India Food Service Delivery Report 2021.
Focus on feedback
Domestic tourism has emerged as a sustainable segment to watch out for especially in post-pandemic business recovery scenarios, says Pankaj Gupta, General Manager, Holiday Inn Jaipur City Centre.
HOMESTAY IN THE HIMALAYAS
Invoking the grandeur and nobility of the Raj era, Jungle House – a boutique homestay in Shimla, Himachal Pradesh – opens its doors for guests.
Cautiously optimistic
Pinning Raffles Udaipur on Accor’s global map, Kerrie Hannaford, VP – Commercial, Accor India & South Asia talks about raising the bar with immersive hospitality and emotional luxury.
ACQUISITION MODE
Click Hotels by Suba has acquired 35 hotels across 22 new destinations in India. By 2023, the hospitality conglomerate targets to cross 3,000+ rooms.
A complete solution
Built on the airspace of a conventional railway station, The Leela Gandhinagar reflects the vision of modern India, says Jaideep Anand, Vice President and General Manager, The Leela Gandhinagar.
