The Federation of Hotel & Restaurant Associations of India (FHRAI) has shared its suggestions on the proposed amendments to Consumer Protection (e-Commerce) Rules, 2020 to the office of Anupam Mishra, Joint Secretary of the Department of Consumer Affairs, Ministry of Consumer Affairs, Food and Public Distribution.
Highlighting the various issues based on past experiences with e-commerce and marketplace e-commerce entities, FHRAI’s suggestions aim to cover the duties and responsibilities of sellers, of e-commerce entities as well as to protect the consumer and hotels and restaurants owners in case of deficiency in services.
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