Till early last year, ITC Grand Central’s luxurious lobby would be humming with business travellers checking in or out, or meeting peers in the coffee shop.
Cut to 2020.
With the suspension of international travel, these working professionals pivoted from in-person meetings and events to virtual platforms. However, Amit Kumar, General Manager, ITC Grand Central took all this in his stride. He believes that for corporates, post-crisis return will take some time and business travel will revive at a slower pace than leisure travel.
“We are actively engaging with our corporate clients to tailor our services to suit their needs and requirements better and are hopeful that this sector will bounce back to its potential soon,” he stated, since as domestic travel has resumed. “While the entire industry is adapting to the new normal, we adapted to the changing situation and re-imagined our business models and offerings to cater to our guests more efficiently and effectively.”
Moreover, the widely adopted work-from-home culture has opened a new way of conducting business. This resulted in immediate as well as but potentially longer-lasting ones implications for business travel. However, in the face of adversity, Kumar found several opportunities to restructure the business.
STAY SAFE, STAY SUCCCESSFUL
The most decisive element that the hotel worked towards enhancing was the quintessential warmth synonymous with ITC Grand Central. Moreover, it streamlined its operations to enhance consumer experiences without compromising on the responsible luxury ethos associated with ITC Hotels.
This story is from the March 2021 edition of Hotelier India.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
Already a subscriber ? Sign In
This story is from the March 2021 edition of Hotelier India.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
Already a subscriber? Sign In
The Big Fat Indian Wedding
With a slew of initiatives, hotels are ensuring that the wedding day is special for the couple as well as for the hotel's bottom line.
An Organization Of Rainmakers!!!
Rainmakers are revered for their ability to generate income (rain) for an organization by cracking deals, attracting clients/guests and holding on to them; often, for a lifetime... Revenue generation (rainmaking) is the job of everyone on the team.
Hospitality: A Rewarding Career Awaits
Delving into the roles and responsibilities that professionals in the field of hospitality can undertake in carving a rewarding career.
"India is my first baby!"
Bader Ali Habib, Regional Head of Proximity Markets, Dubai Department of Economy and Tourism, gets candid.
The Essence of Landscape Architecture
Innovative landscaping can enhance the luxury hospitality experience by enriching guest interaction with the natural world.
Teaching the Art of Tea
The first global tea artist from India, teaching the art of making and drinking fine tea, Susmita Das Gupta talks about her mission to make Indian specialty tea reach a global audience.
Feeding Profits
Food and beverage is driving revenues in hospitality in novel ways as hotels innovate with new-age experiences.
Acing the Revenue Game
Hotels are looking at new avenues to generate revenues that go beyond rooms and food.
The Power of Predictive Maintenance
A strategic approach to enable Indian hotels to become leaders in sustainable hospitality.
Shaping a Sustainable FUTURE
To mark the occasion of World Environment Day this month, we find out how the hospitality industry is paving the way for a greener, healthier tomorrow...
